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BE PART OF THE CHANGE Fireblocks is looking for talented people to join the team.

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Technical Support Engineer, APAC

Singapore · Mid level

About The Position

Fireblocks will be prioritizing candidates who do not need visa sponsorships due to the immediate need and nature of the role.

As a Technical Support Engineer @ Fireblocks you’ll provide technical support to worldwide customers and work closely with the R&D and Product teams as part of a new and growing team.

You will have the opportunity to learn the ins and outs of the worlds of cyber and digital assets and master our groundbreaking product while becoming a source of knowledge and expert of our system. The position will include dealing with all customer cases - from operational tasks to deep investigation of technical issues: 

  • Giving fast and accurate technical support to our existing customers overseas, mainly via email and instant messaging in real-time due to the nature of our customers’ operations.
  • Writing knowledge base articles, user guides, and user guide adaptations, analyzing and providing feedback from the customers to the R&D team in order to improve the product.

This is a chance to work with the best in the field and grow within the company!

Requirements

  • At least 3-4 years experience as a Technical Support Engineer (or a similar role) - Must
  • Ability to work under high pressure and high troubleshooting skills – Must
  • Willing to fly abroad for technical sessions and training purposes in case needed
  • Fluent English - Must
  • Good to fluent Japanese - Advantage
  • Experience in supporting enterprise customers – highly desired 
  • Experience working with SQL / Networking knowledge - highly desired
  • Experience working with Kibana - highly desired
  • BSc graduate in Computer science/other technical field - highly desired
  • Growing start-up experience - highly desired
  • Knowledge in the Crypto/Blockchain space - nice to have
  • Work ethics/ability to work unorthodox hours in case needed
  • Positive and constructive minded team player

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