Senior Technical Support Engineer
About The Position
About The Position
As a Senior Technical Support Engineer @ Fireblocks you will provide technical support to worldwide customers. You will work closely with the R&D and Product teams and be part of a new and growing team.
You will have the opportunity to learn the ins and outs of the worlds of cyber and digital assets and master our groundbreaking product, while becoming a source of knowledge and expert of our system.
The position will include dealing with all customer cases - from operational tasks to deep investigation of technical issues. Giving fast and accurate technical support to our existing customers overseas, mainly via email and instant messaging in real-time due to the nature of our customers’ operations.
Writing knowledge base articles, user guides, developing internal tools and analyzing and providing feedback from the customers to R&D team in order to improve the product.
You will have the opportunity to work with the best in the field and grow within the company.
- At least 3-4 years experience as a Technical Support / Operations Engineer / SRE
- Good understanding of the technical fundamentals of the Internet. You should have sufficient knowledge of internet protocols such as TCP/IP, SSL,DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues
- Ability to write SQL queries using basic functions
- Understands software life cycle, CI/CD flow, Git and Jira
- Broad Linux experience
- Problem-solving skills with a desire to learn, take on responsibility, and to make an impact
- Hands-on experience with Logging, Alert & Metrics solutions, mainly Kibana and Grafana
- High attention to detail including proven ability to manage multiple, competing priorities simultaneously
- Fluent English and confidence to communicate in English
- Node & React programming experience / experiment with SaaS - Advantage
- BSc graduate in Computer Science/other technical field or equivalent experience from a technology unit in the army - advantage
- Knowledge in the Crypto & Blockchain space - advantage