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Location: Singapore

Professional Services Engineer, Japan

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. 

Looking for an industry-leading, secure digital asset platform, experiencing hyper-growth and valued at $8 billion? Welcome to Fireblocks! 

Here’s a bit about us:

Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. We enable financial institutions to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Digital assets are protected from cyber-attacks, internal collusion, and human error using next-generation multi-layer technology. Fireblocks is the only platform that provides insurance for digital assets in storage, transfer, and E&O.

As of Jan 2024, with over 1800 signed customers, we have secured the transfer of over $3 trillion in digital assets and are the highest-valued digital asset infrastructure company in the world, with a valuation of $8 billion and over $1 billion raised.

Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies. Come join us as we Secure. Simplify. Scale

Here’s a bit about the opportunity:

As a Professional Services Engineer, your duties are to deploy network, hardware, and software solutions for Fireblocks’ customers across all regions. You’ll participate in all phases of the research, design, test, and implementation process. You’ll act as a key figure to help modify project scopes, identify and troubleshoot problems with implementation or efficiency. This is an exciting opportunity to be part of a global team and engineer experts in the APAC region. You will represent our entire pre-post sales customer servicing end-to-end as we launch and grow our Japanese customer base, managing the customer relationship and time-to-value on Fireblocks with their unique use-case(s).  

This position can be based in Japan or Singapore. 

What you’ll do:

  • Work closely with customers to understand their requirements further to the existing platform
  • Run gap analysis
  • The go-to engineer for all of the services and integrations that the Fireblocks platform provides
  • Provide customised solutions and act as a senior consultant for any technical-related questions
  • Train technical staff on all cloud, blockchain, security and software activities.
  • Act as the sole representative for the Services, Support, and CSM Group and collaborating regularly with local Project Managers and Architects, Technical Support, CSM, and Sales roles.
  • Development of tools and automation for the company's products
  • Participation in technological conferences in the blockchain domain

You’ll bring:

  • Proven experience within your field as a technology expert and enthusiast 
  • Experience working with customers on a regular basis with a focus on the ‘Customer Experience’
  • Account Management experience working on services projects and ensuring fast time-to-value, ROI, and long-term relationship and commercial growth potential with technical white spacing and identifying upsell or expansion opportunities that will resonate with customer’s use cases
  • Technical knowledge in a mix of the following technologies: basic cryptography (PKI, Digital Signatures), IT Security, Docker, Scripting Languages, Cloud Providers (AWS, Azure), REST API, Databases (SQL and NoSQL) 
  • Willingness to learn new technologies and concepts
  • Excellent communication skills with the ability to confidently present technical ideas and solutions for often complex projects
  • Software development experience with the ability to develop basic web applications from scratch
  • Background in working with Blockchain technology is desirable
  • Background with working with different frontend frameworks & technologies is highly desirable
  • Fluent in written and spoken Japanese

Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. 

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